9a999's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services and features of the 9a999 platform. When you create an account on 9a999, play a game, or make a deposit, you agree to follow the terms of this policy. We do not use your personal information for any purpose beyond what is described in this policy.

Our services are available only to individuals aged 21 and above. We do not collect information from minors, and we maintain a strict position on this matter.

To understand our general terms of use, read the Terms and Conditions page, which contains detailed guidelines on using our services.

2. What Information is Collected

2.1 Information You Provide Directly

When you register on 9a999 or update your account, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification (National ID card)
• Payment information — bKash, Nagad, Rocket or Upay account number

2.2 Automatically Collected Information

When you use the 9a999 website or app, the following information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Login time and page view history
• Game history and transaction records
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Information

9a999 uses the information collected about you only for the purposes described below:

3.1 Account Management

The information collected is essential for creating, verifying and managing your account. This includes ensuring login security, preventing unauthorised access to your account, and carrying out identity verification.

3.2 Transaction Processing

Your payment information is used to securely process each deposit and withdrawal transaction and to maintain a transaction history. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000.

3.3 Providing Support

Your account and transaction information is used to provide support in Bengali and English via 24/7 live chat and email.

3.4 Ensuring Responsible Gaming

We monitor your gaming activity to identify any risky behaviour and provide assistance where needed. You can learn more about this initiative on our Responsible Gaming page.

3.5 Platform Improvement

Analytical information is used to improve the user experience, add new features, and resolve technical issues.

4. Sharing Information with Third Parties

9a999 does not sell your personal information to any third party. Information may be shared in the following limited circumstances:

4.1 Payment Service Providers

Information necessary to complete transactions through mobile financial services such as bKash, Nagad, Rocket and Upay is shared with the relevant provider. This information is used solely for the purpose of confirming transactions.

4.2 Technology Service Providers

We work with trusted technology partners to operate our infrastructure. These partners operate under strict confidentiality agreements and cannot use your information beyond our instructions.

4.3 Legal Obligations

We are obliged to provide relevant information when required to comply with a lawful demand from legal authorities or a court order. In such cases, we always provide only the minimum information necessary.

To learn more about us, read the About Us page.

5. Data Security Measures

9a999 uses industry-standard security technology to keep your personal and financial information secure:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Password encryption — passwords are never stored in plain text
• Two-factor verification (OTP) — for suspicious logins or transactions
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can access your information

While we ensure the highest level of security, transmitting information over the internet is not entirely risk-free. You are therefore encouraged to stay cautious — use a strong password and do not share it with anyone.

6. Data Retention Period

Your information is retained while your account is active and for a defined period thereafter:

6.1 Active Account

All information is retained while the account is active. Transaction records are retained permanently so that any disputes can be resolved.

6.2 Closed Account

After an account is closed, information related to legal and financial matters is retained for a specific period as required by applicable law. Once that period has passed, the information is securely deleted or anonymised.

7. Your Rights

As a user of 9a999, you have the following rights:

7.1 Right to Access Information

You can view the information stored in your account at any time. You may contact the support team for detailed information.

7.2 Right to Correct Information

If there is any error in your personal information, you may request a correction. You may be required to submit documents for identity verification.

7.3 Right to Close Your Account

You may request to close your account at any time. All pending transactions must be completed before the account is closed.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional messages or offers, you can turn this off at any time from your account settings.

8. Cookie Policy

The 9a999 website uses cookies. Cookies are small text files stored in your browser that help the website remember your preferences and session.

8.1 Essential Cookies

These cookies are required for the core functionality of the site — such as maintaining your login session and ensuring security. Without them, the site will not function properly.

8.2 Analytical Cookies

Analytical cookies are used to understand how the pages of the site are being used. This information helps improve the site's performance and user experience.

8.3 Cookie Controls

Cookies can be disabled from your browser settings. However, this may cause some features of the site to not work properly.

9. Policy Changes

9a999 reserves the right to update this privacy policy as needed. If any significant changes are made, you will be informed in the following ways:

• A notice published on the website
• A message sent to your registered email
• A notification displayed when you log in to your account

If you continue to use the site after changes are made, it will be assumed that you have accepted the new policy. If you do not wish to accept the changes, you may request to close your account.

10. Contact and Complaints

For any questions, requests or complaints regarding privacy, please contact our support team. Assistance in Bengali is available on 24/7 live chat. You can also visit our FAQ section for answers to common questions.